Firstly, we would like to express our deep gratitude to you for choosing us as your mortgage provider. Recently, we have learned that some customers have received letters or emails from companies with names similar to ours after closing the loan process. These companies claim to provide loan-related services, such as insurance, refinancing or home protection. Here, we need to remind you of the following points to ensure the security of your personal and financial information:
Verify the sender's information: Before making any response, please be sure to confirm that the sender is an official representative of our company. You can verify this information by calling our official customer service number.
We do not provide services unrelated to loans: We clearly inform you that our company does not provide services unrelated to loans. Please be alert if anyone uses our name to promote these services.
Don鈥檛 give out personal information: At any time, don鈥檛 give out your financial or personal information over the phone, in an email, or in a letter unless you are absolutely sure you are communicating with the proper authority.
Scrutinize all documents: Make sure you scrutinize all documents regarding insurance or other services and make sure they come from legitimate providers.
Avoid Impulsive Decisions: Even if you are interested in the services offered, give yourself enough time to research and compare to ensure you are making an informed and beneficial decision for yourself.
Report suspicious behavior promptly: If you think you may have received a suspicious letter or email purporting to be from us, please let us know as soon as possible so that we can take appropriate action and warn other customers.
General protective measures: It is recommended that you change your login password regularly and consider using two-factor authentication (if provided by the service) to enhance the security of your account.
In financial matters, it is crucial to remain alert and increase your awareness of precautions. We hope that by sharing the above tips, we can help you avoid being harassed or defrauded by criminals.
Thank you again for your trust and support in us, and please know that we are always here to provide you with the best service.
